Terms of Service

Last updated: 16 October 2026 · English (Bahasa Malaysia version to follow)

These terms are between you (the business using Actraxa) and Actraxa Technology, the company behind the Actraxa platform ("Actraxa", "we"). By creating an Actraxa account, you accept them.

What Actraxa is

Actraxa is a retention platform for gyms, fitness studios, and clinics in Malaysia: check-ins, memberships and packages, bookings, WhatsApp messaging, and reminders that keep members coming back.

Your account

You are responsible for your account, the staff logins you create, and what your staff do under them.
Keep logins safe. Tell us immediately if you believe an account is compromised.
You must give honest business details (business name, contact) and keep them current.

What you may not do

No spam: message only members of your own business who expect to hear from you. Honour opt-outs (we enforce STOP automatically, and you must not attempt to message someone who has opted out through other means).
No unlawful content, no misrepresentation, no attempts to access other businesses' data, no reverse-engineering or automated scraping of the service.
Do not use Actraxa to send messages on behalf of a third party's business.

Your members' data

Your members are your members. We process their data on your instructions, protect it, and delete it when you or they ask, subject to what law requires kept. The full detail — what we hold, how WhatsApp and Google Calendar data is handled, and members' rights — is in our Privacy Notice. By using Actraxa you also agree to that notice.

Third-party services

Actraxa sends messages through the WhatsApp Business Platform (Meta) and can connect to your own Google Calendar. Those services have their own terms and may change or restrict access independently of us; we will help you adapt, but we are not responsible for their outages or policy decisions.

Billing

Actraxa is subscription-based, billed in advance for each billing period. Fees for your plan are as agreed when you signed up (or in your order form/contract with us, which prevails if it differs). Unless stated otherwise, subscriptions renew automatically at the end of each period at the then-current rate, and you can cancel before renewal to stop the next charge. Fees already billed are non-refundable for the period, and we may suspend accounts that fall seriously behind on payment after notice.

Service levels and changes

We work to keep Actraxa available and improving. We may change features or fix issues at any time, and will give reasonable notice before removing a feature you rely on. We do not promise uninterrupted service; scheduled maintenance and third-party outages (WhatsApp, Google, hosting) happen.

Ending things

You can stop using Actraxa and cancel your subscription at any time. We may suspend or end an account for serious or repeated breach of these terms (for example spam or data abuse), with notice where practical. On ending, we will help you export your data and delete it on request, subject to legal retention.

Liability

To the extent Malaysian law allows, Actraxa is not liable for indirect or consequential losses (lost profits, lost members, data loss caused by third parties) arising from use of the service. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here excludes liability that cannot be excluded by law.

Changes to these terms

We may update these terms as the service evolves. Material changes will be announced (email or in-app) before they take effect. Continuing to use Actraxa after a change takes effect means you accept the updated terms.

Contact and governing law

Questions about these terms: hello@actraxa.com. These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction, without affecting mandatory consumer protections where you reside.