Actraxa

Half your new members will quit this year. Actraxa wins them back.

The retention autopilot for Malaysian gyms, studios and physio clinics, on WhatsApp, the channel your members actually read.

The math

What is churn costing you?

RM
%

Industry average: about half of first-year members don't renew. If you're at 20%, you're already elite.

≈ 50 members walk away this year

RM 45,000/year lost

Winning back just 25% = RM 11,250/year

recoverable: RM 11,250walks out anyway: RM 33,750
WhatsApp us your numbers →

Assumes each lost member would have stayed another 6 months on average. The 25% win-back is an illustration. Your recovered number is tracked live in Actraxa once you're running.

How it works

From quiet fade to comeback, on autopilot

  1. 1

    Members check in by QR

    One scan at the front desk and they're checked in on the spot. No app to install, nothing to type after the first visit.

  2. 2

    We spot the fade before the goodbye

    The risk engine watches visit frequency, credit balances, and engagement. It flags members who are drifting while they can still be saved.

  3. 3

    WhatsApp win-backs, automatically

    Personal, well-timed messages go out on their own, and your dashboard counts the ringgit recovered.

Our guarantee

Recover at-risk members in your first 90 days, or it's free.

For studios with 60+ members, because the promise is statistical. Smaller studios get a simple 30-day money-back instead. Everyone gets risk reversal.

On autopilot

What Actraxa runs for you

The member communication a good front desk would do, if the front desk had perfect memory and infinite time.

  • Welcome onboarding

    New members get a warm, well-timed start, automatically.

  • At-risk win-backs

    Fading members get a personal nudge before they're gone for good.

  • Renewal nudges

    Members running low on sessions hear from you before they hit zero.

  • Trial follow-ups

    Every trial gets a conversion follow-up. None slip through.

  • Birthday touches

    Small moments that keep the relationship warm, without anyone remembering dates.

  • Instant lead replies

    New WhatsApp enquiries get answered in seconds, day or night.

  • QR check-in

    Attendance captured with one scan. No app for members. A spare phone or tablet at the desk is all it takes.

  • Recovered-ringgit report

    One number for the members who came back after a nudge.

Where Actraxa fits

The missing piece. Keep everything you run.

Marketing agencies

get you members

Great at filling the funnel with ads and leads. Their job ends when someone signs up.

Gym software

runs your operations

Great at bookings, billing, and schedules. Retention is a feature on page seven.

Actraxa

keeps the members you already paid for

Watches who's fading, wins them back on WhatsApp, and counts the ringgit recovered. That's the whole job.

Keep your agency. Keep your software. Actraxa makes both worth more, because retained members are the multiplier on everything else you spend.

Not another platform

Why Actraxa is different

Retention-first

Not another ops platform to migrate to. Actraxa does one job: keeping the members you already paid to acquire.

Works with what you already run

Your Sheet, your WhatsApp, your calendar. Actraxa starts beside them on day one. Nothing has to stop or be replaced for it to work.

Built for Malaysian studios

Ringgit-denominated, WhatsApp-native, PDPA-conscious. Not a US tool with the currency swapped.

Actraxa was built inside a real KL physio & personal-training studio, shaped by an actual front desk, actual no-shows, and actual renewals.

Before you ask

Fair questions

I already message my members on WhatsApp myself. Why do I need this?

You message the members you remember, when you have time. Actraxa watches every member's visit pattern and credit balance daily, and reaches the ones who are quietly fading, the ones nobody remembers until they're gone. Consistency is the product, and it's the part no busy front desk can do by hand.

Do my members need to install an app?

No. Members scan the QR at the front desk and they're checked in on the spot — the first visit asks for their phone number once, and every visit after is a single scan. Nothing to install, no passwords, no adoption battle.

Do I need a special WhatsApp account?

Yes. Automated messages run on a WhatsApp Business account, and Meta has to approve it, which isn't instant. We apply with you on day one and set everything else up while it's pending. Want a head start? We'll begin the application before anything else.

Does it replace my current system or spreadsheet?

Not to start. Whatever you run today keeps doing its job, and Actraxa works beside it, reading what it already records. Some things can start life in Actraxa instead, like QR check-ins at a gym that never tracked attendance, or booking requests from your booking link. Over time you may want to keep more of the day-to-day here, since attendance, credits and renewals are what the tracking runs on. That's your call, whenever it's easier.

We don't use Google Sheets. Can Actraxa still work?

If your system can export a CSV, yes, from day one. Google Sheets syncs automatically today; if your system can send us attendance, we'll wire it up, founding partners first. And if nothing records attendance, our QR flow captures it.

Will the messages sound like a robot to my members?

No. Messages go out from your gym's own WhatsApp number, in wording you approve, in the language you choose to write. Quiet hours, daily limits, and instant opt-out are built in, so nobody gets spammed. Your members just hear from their gym at the right moments.

Can it adapt to how my gym works?

Yes. Every gym gets its own setup: your departments, your packages and prices (student and group rates included), your terminology, your message wording, and scoring tuned to your type of business, since a PT studio behaves nothing like a membership gym. Features switch on or off per gym, so you never see what you don't use. Founding partners also get a direct say in what we build next.

How much work is setup?

Setup depends on what you already run. We scope it with you in the first call.

What if I want to stop?

Then you stop. No long contract, your data stays yours and exports on request, and because Actraxa plugs in beside your systems instead of replacing them, leaving is undramatic. That includes founding partners: the 12-month founding lock is on your price, not on you. Prepaid the year and changed your mind? Months you used are billed at your monthly rate and the rest is refunded.

What happens to my members' data?

Your member data stays yours. We're PDPA-conscious by design: members who opt out are never messaged again automatically, consent is recorded, and your data is never sold or shared.

How much does it cost?

Pricing is sized to your member count, so a small boutique pays a small boutique's price, never a big gym's. It is also tied to outcomes: studios with 60 or more members get the 90-day guarantee, which starts once check-in adoption reaches the target we agree at setup; below that, a simple 30-day money-back, and the moment you cross 60 members, the 90-day guarantee attaches automatically. For most studios, it works out to less than losing one member a month, and far below an agency retainer. Founding partners get a locked rate, below.

Founding partners

We're onboarding five founding partners.

Up to 80 members

RM179RM139/month

81 to 150 members

RM239RM199/month

Your rate is locked for 12 months. The lock is on the price, not on you. Or pay one year upfront: 12 months for the price of 10, and your rate stays locked for 2 full years. Larger studios are sized fairly, same RM40 off.

  • Hands-on onboarding, done with you
  • A direct line to shape what gets built next
  • The 90-day guarantee

In return, we learn from your business. When the five slots are filled, the founding terms close.

Ask about a founding slot